Sip with Confidence: Our Coffee Policy
At Kaffenum Private Limited, we value our customers and strive to provide you with the best brewing experience possible. Our policies and terms and conditions are designed to ensure that you have a seamless and enjoyable shopping experience with us. We want to be your go-to source for all your specialty coffee needs, and we are committed to delivering the best quality coffee and customer service.
At Kaffenum Private Limited, we understand the importance of fresh coffee. That's why we roast beans as per orders. Please note that it will take at least one day to dispatch your order. For your convenience, we offer both standard and express delivery options.
Standard Delivery of the order would depend on the region as mentioned below:
Maharashtra, Gujarat, Karnataka: Minimum 4 days
All other states: Minimum 7 days
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You can opt for Express delivery by paying Rs. 100/- during check out.
Return Policy
Our goal is to provide our customers with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Brewing experience, so we strive to make sure our return policies reflect that.
Whole Bean and Ground Coffee - Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. If there was an error with your order, please contact us at kaffenum@gmail.com within 2 days of delivery. If you were dissatisfied with the quality of coffee, our expert Customer Support team will help you. In the end, coffee is the common interest that we share and Kaffenum thrives to make your sip perfect..!!
We hope that we are able to provide you with coffee that suits your taste and brewing method.
However you can claim for refund or replacement of your order for the following scenarios:
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Wrong or Faulty product delivered
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Stale coffee
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Damaged equipment or parts
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please write to us on kaffenum@gmail.com. We will help you process a refund.
You will receive the credit within a certain amount of days, depending on your payment method
